3-day refund window
If you're not satisfied with your purchase, email us at support@navonup.com within 3 days of your purchase date and we'll process your refund — no lengthy debates, no complicated process.
Eligibility Criteria
To be eligible for a refund, please ensure:
- You contact us within 3 days (72 hours) of your original purchase
- You provide your payment ID or the email address used at checkout
- You share a brief reason for your request — it helps us improve our products
We don't require you to prove technical issues or jump through hoops. If you're not happy, we want to know and we'll make it right.
How to Request a Refund
Email support@navonup.com within 3 days of purchase
Include your Payment ID and the email used at checkout
We'll confirm and process your refund within 5–7 business days
Refund Processing
Once approved, your refund is processed via Razorpay back to your original payment method:
You'll receive an email confirmation once your refund is initiated.
Non-Refundable Situations
We are unable to process refunds in the following cases:
- Requests made after 3 days from the purchase date
- If the digital files have been shared commercially or distributed to third parties
- Purchases made with promotional or discounted codes where the terms explicitly stated no refunds
We assess each request fairly and on a case-by-case basis. If you have a genuine concern, please reach out — we're a small team that cares about every customer.
About Digital Products
Because our products are digital downloads (PDF files), they cannot be "returned" in the traditional sense. We still honour our 3-day refund policy because we stand behind the quality of our content and want you to feel safe purchasing.
If you're experiencing a technical issue with downloading or opening your files, please contact us first — we may be able to resolve it quickly without needing a refund.
Questions? We're here to help.
Our team typically responds within a few hours on business days (Mon–Sat, 10am–6pm IST).
Email Us for a Refund